Status of this page
Cancellation and refund rules have to come from Hub 360 Group. Until they are provided, this page only lists what needs to be defined. Please do not rely on it as a statement of your rights.
Services this page covers
When confirmed, this policy applies to services arranged through Rent Hub 360 (rentals, property management, tenant assistance, rental property consulting, real estate solutions), Gate Hub 360 (home and business services, trusted service professionals, customer service platform, digital service marketplace) and Design Hub 360 (design, branding, video, marketing and software), including the services listed under “What We Do”: Website Development, Software Development, App Development, Digital Marketing, CRM Development and Meta Ads.
Cancelling as a customer
[Company to confirm: how and when a customer can cancel, any notice period, and how to ask for a cancellation]
Cancellation by Hub 360 Group
[Company to confirm: the situations in which Hub 360 Group may cancel or pause a service, and what the customer receives in that case]
When a refund may be available
[Company to confirm: which situations qualify for a full or partial refund, and how deposits or advance payments are treated]
What is not refundable
[Company to confirm: items that cannot be refunded, for example work already completed or third-party costs already paid out]
Rules that differ by Hub
Rent Hub 360
[Company to confirm: cancellation and refund rules for rental, property and tenant services]
Gate Hub 360
[Company to confirm: cancellation and refund rules for services delivered by service professionals]
Design Hub 360
[Company to confirm: cancellation and refund rules for design, marketing and software work, including work already in progress]
How a refund is requested and paid
[Company to confirm: how to request a refund, what information is needed, the method of payment and how long it takes]
If you disagree with a decision
[Company to confirm: how a cancellation or refund disagreement is raised and resolved] Engagement terms are on the Terms & Conditions page.
How to contact us
To ask about a cancellation or refund, please use the Contact page. [Company to confirm: contact email or phone for cancellation and refund requests]